Returns Policy

No Returns or exchanges are permitted for online sales. All sales with Wellness by Windrose are final.

Refunds:

Refunds are only processed based on fulfilment errors. These include incorrectly shipped or missing items.

Damages:

If you received your order damaged, please inform us by way of email at info@windrosewellness.co.za and include photographs of your damaged items, and your order number. We will engage the shipment carrier to file a claim. Please save all packaging materials, damaged goods and proof of purchase to enable us to process the claim with the courier.

Quality:

Should you be unhappy with the quality of your purchase, please contact us by way of email at info@windrosewellness.co.za and include photographs of your purchase, order number, batch number and your complaint so that we may address the issue.